Custom Orders
Frequently Asked Questions
We love creating custom orders whenever we can! Whether you're looking for a personalized gift, a special scent, or something made just for your event, we'd be happy to see if it's something we can do. To help make the process as smooth as possible, here are the answers to our most common questions.
Do you accept custom orders?
Yes! We accept many custom orders depending on our current workload and the type of item you're looking for. Feel free to reach out with your idea, and we'll let you know if it's something we can create.
When is my custom order considered confirmed?
Your custom order is only considered confirmed once it has been paid in full. We require prepayment on all custom orders before any work begins, including purchasing supplies or setting aside production time.
How long do custom orders take?
Please allow a minimum of one week for most custom orders.
If you're ordering a custom soap, the timeline is longer. Handmade soap needs time to cure properly, so custom soap orders typically take 4–6 weeks before they are ready to ship. We recommend ordering well in advance if you need your soaps by a specific date.
Can I order just a few bars of a custom soap?
Custom soaps are made by the batch, so you'll need to purchase the entire batch. Most batches produce approximately 12 bars of soap.
Can I get wholesale pricing or do you offer white-label products?
We do not offer wholesale pricing or white labeling.
However, if you'd like a special date, event name, business name, or other custom information added to the label, we're happy to help. The cost of custom labels will be added to your order in addition to the product price.
What if my custom order requires ingredients you don't normally stock?
If your custom request requires a specialty ingredient, fragrance, essential oil, or other material that we don't normally carry, you'll be responsible for the cost of purchasing that entire item.
Because these specialty ingredients are often purchased specifically for one order and may not be used again, we cannot absorb the cost of any unused portion.
Do custom orders qualify for free shipping?
No. All custom orders require paid shipping, including orders over $50. Free shipping promotions do not apply to custom-made items.
What counts as a custom order?
Any item requested in a size, container, or packaging option that is different from what is currently offered in our shop is considered a custom order. Personalized labels, special scents, custom ingredients, and other made-to-order requests also fall into this category.
Can I make changes after my order has been started?
Because custom orders are made specifically for you, changes may not be possible once production has begun. If changes can be made, additional charges may apply depending on the request.
Custom Order Return/Refund Policy
Because every custom order is made specifically for you, all custom orders are non-refundable and non-returnable once payment has been received. Please review all details carefully before placing your order, including quantities, scents, colors, labels, sizes, and personalization. If you have any questions before ordering, we're always happy to help clarify everything beforehand.
How do I get started?
Simply send us an email with what you're looking for. Include as many details as possible, such as the product, scent, quantity, colors, labels, or your event date. We'll let you know what's possible, provide a quote, and answer any questions before you place your order.
Contact Form
Request a custom order.